Documents required to access the airport lounge

To access the airport lounge, you must have the following documents with you:

• The reservation number (locator) that appears on the voucher. The voucher appears once you have confirmed your booking online and will also be emailed to your email address. PLEASE NOTE: Some airport lounges require you to present your voucher at the entrance of the lounge (the lounge information can be found in the lounge details on the Nice Lounge website).
• A boarding pass valid for a departing flight on the same day.
• Some form of documentation proving your identity, such as a passport. Domestic and Schengen flights: Lounges located after passport checkpoints are not suitable for domestic flights, unless otherwise indicated.

Domestic and Schengen flights

Please note that some lounges in Europe are located within the so-called Schengen zones of the airport. This means that only passengers travelling between Schengen countries (Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden and Switzerland) are given access to the lounge.

Length of stay in the VIP Lounge

In general, lounges only allow a maximum stay of 3 to 4 hours before the scheduled flight time (if open), unless otherwise indicated. To extend your stay, in some cases, you can purchase additional vouchers to extend your stay, if the lounge allows it, please contact us. If you wish to access the lounge before the time of your reservation, the lounge has the right to deny access until the correct time, except in lounges that allow extended stay, previously consulted with Nice Lounge.

Access for children in the VIP Lounge

In lounges where children are allowed access, they must be accompanied by an adult at all times. Children who cause a disturbance to other lounge users may be asked to leave the lounge by lounge staff. Some lounges have baby changing facilities separate from the toilets.

Group access to the VIP Lounge

Nice Lounge considers that a booking of more than 9 passengers constitutes a group. For such bookings, you must contact Nice Lounge and await confirmation of the reservation from the lounge managers via Nice Lounge. In some lounges, a special space may be set aside for the group. In such cases, Nice Lounge will inform you of this availability and you will be informed of this location when you enter the lounge.

Denial of VIP Lounge access

Lounge staff may refuse lounge access in the following circumstances:

• Passengers who show clear signs of being under the influence of alcohol or drugs.
• Passengers who show signs of suffering from any type of contagious disease.
• Passengers whose behaviour is clearly going to cause a nuisance to the rest of the passengers using the lounge.

Delay in access to the VIP Lounge

In the event of delays in access to the reserved VIP Lounge, Nice Lounge, as an intermediary between VIP Lounges and end users, does not guarantee that, although in most cases there is no inconvenience and access to the VIP Lounge is permitted at the reserved time, delays may occur due to capacity restrictions.

Nice Lounge assumes no responsibility and will not provide refunds for delays in accessing the lounges. In the event of access denial, users are requested to consult the applicable conditions.

Impossibility of access to the VIP Lounge

In the event that the Lounge is unable to provide access to passengers who book with Nice Lounge, for refundable reservations, for any of the following reasons:

• Maximum capacity of the lounge.
• VIP Lounge undergoing construction or refurbishment.
• Unannounced change of opening hours.
• Temporary closure.

Nice Lounge undertakes to refund 100% of the amount paid.

In the case of NON-refundable bookings, Nice Lounge will have to consult with the supplier for the refund of the amount paid, therefore, it is NOT guaranteed.

Conduct and dress code in the VIP lounge

All passengers entering a lounge must respect the lounge rules and guidelines and must behave in a correct and quiet manner so as not to disturb other lounge users. The enjoyment of the peaceful atmosphere that characterises a VIP lounge depends on the behaviour of each and every one of the passengers who visit it. Airport lounges usually have an informal/elegant dress code. Baseball caps, shorts and football shirts are not allowed.

Lounge staff expect lounge users to behave reasonably and, in any case, reserve the right of admission at their discretion. No refund of the booking fee will be made if you are unable to use the lounge for any of the above reasons.

Pet access to the VIP lounge

Pets are generally not permitted within the lounge area. In cases where pets are allowed, they must be kept in appropriate and approved transport crates. Conditions for smokers in the lounge:

The conditions for smokers vary from lounge to lounge. Nice Lounge shows in the lounge details whether smoking is permitted in any designated area of the lounge. Please ask lounge staff for the current status of smoking areas.

Información del vuelo en la sala VIP

Las salas VIP tienen pantallas con información de los vuelos de salida de los usuarios de la sala. En algunas salas VIP, el personal puede anunciar su vuelo, pero no se puede garantizar que lo hagan. Por favor, recuerde que usted es el único responsable de coger su vuelo.

Flight information in the VIP Lounge

The lounges have screens with information about the lounge users' departing flights. In some lounges, staff may announce your flight, but this cannot be guaranteed. Please remember that you are solely responsible for catching your flight.

Lounge services and catering

Generally all refreshments and catering are included in the lounge access price, although there may be some alcoholic beverages, such as wine, beer, spirits, champagne or cava, for which an additional charge may apply. The type of access to other services may vary and is subject to the discretion of the individual lounge managers. Nice Lounge shall not be responsible for the non-provision of services or refreshments within the lounge or for the cost of any services or refreshments provided and charged to any person accessing the lounge as a user of Nice Lounge booking services.

VIP Lounge security

For security reasons, if you need to leave the lounge, you must take all your luggage with you even if you intend to return.

Responsibility of Nice Lounge for the use of the VIP Lounge

Any kind of dispute related to issues> not related to Nice Lounge that occur between the lounge staff and the person accessing the lounge with a reservation purchased at Nice Lounge (www.nicelounge.com), will have to be resolved by the person without recourse to Nice Lounge staff. Nice Lounge will not be responsible for any dispute or litigation beyond its control.

Nice Lounge shall not be liable for any loss or personal injury suffered inside the lounge by a person accessing the lounge with a reservation purchased from Nice Lounge (www.nicelounge.com). Any loss or damage caused inside a lounge to a person accessing the lounge with a reservation purchased through Nice Lounge (www.nicelounge.com) is the sole and exclusive responsibility of that person. Nice Lounge will not be liable for any repair or compensation costs for which payment is properly attributable to the person causing the loss or damage.

All lounges included in the Nice Lounge platform are owned and operated by independent third parties and may leave the platform at any time with or without notice to Nice Lounge.

Nice Lounge shall not be held liable for any loss or damage as a direct or indirect result of the exit from the Nice Lounge platform caused to any person who has booked) access to that lounge through Nice Lounge (www.nicelounge.com).

In the event that Nice Lounge has been informed in advance by the lounge managers of your departure from the platform, Nice Lounge will contact the customer who has purchased the reservation at Nice Lounge (www.nicelounge.com) for a full refund or to transfer the booking to a suitable alternative lounge included in the platform.

Nice Lounge will also refund the full amount of the reservation purchased on Nice Lounge (www.nicelounge.com) when this reservation could not be used due to the departure of the Nice Lounge platform from the lounge, without prior notification to Nice Lounge by the lounge managers. The refund will be made only after sending the voucher of the purchase and after verifying that the reservation code has not been used.

In all circumstances, Nice Lounge shall not be liable to any person whose reservation for access to a lounge through Nice Lounge (www.nicelounge.com) could not be used, only because the lounge for which the pass was purchased, has left the platform after the date on which the access reservation was purchased and for the maximum amount of the payment made for this reservation to Nice Lounge.

Nice Lounge shall not be liable for any direct or indirect loss incurred by a customer or passenger who misses his or her flight while occupying the lounge to which he or she has gained access through a Nice Lounge (www.nicelounge.com). For updated information and changes, please consult www.nicelounge.com.

In the event that the supplier of the lounge notifies Nice Lounge about substantial changes in the conditions affecting bookings already made, including changes in schedules, services or other relevant conditions, Nice Lounge agrees to immediately inform the customer affected by such bookings. The customer will have the option to keep the booking or request a refund, in the case of refundable bookings.

In the case of NON-REFUNDABLE bookings, Nice Lounge undertakes to contact the supplier of the VIP lounge to manage the situation and determine the possibility of reimbursement. However, it is clarified that the refund is not 100% guaranteed and will be subject to the policies and conditions of the lounge provider.

Nice Lounge assumes no responsibility for any changes made by the supplier of the VIP lounge and may not be subject to any claim by the customer in connection with such changes. The customer agrees that any dispute related to changes in the conditions of the booking must be dealt directly with the supplier of the VIP lounge, exempting Nice Lounge from any liability in this regard.

The customer acknowledges and agrees that Nice Lounge acts as an intermediary in the management of bookings and has no control over the decisions of the lounge provider. Nice Lounge undertakes to facilitate communication between the supplier and the customer, but does not guarantee the satisfactory resolution of complaints related to changes made by the VIP lounge supplier.

Terms and conditions of payment

I agree that Nice Lounge to charge my credit card for the full amount of the access purchase(s) I have made through this transaction. Any type of refund authorized by Nice Lounge, will be made by the same system as the payment.

I undertake to do everything in my power to ensure that I do not lose or misplace the proof of purchase document, which I can print at the end of the reservation and which I can receive by email, if I have provided it. In the event of theft or loss of the proof of purchase document that could lead to fraudulent use of the same, I will notify Nice Lounge as soon as possible with a call or email (93 117 60 40 - info@nicelounge.com) with the reservation details.

I agree that in the event of fraudulent gaining of access to the lounge by me or by someone with my knowledge, I will indemnify Nice Lounge for any costs incurred as a result of such access, including any cancellations and refunds. And I will allow Nice Lounge to notify the financial institution that issued my credit card.

Nice Lounge Online Privacy Policy Lounge

Welcome to Nice Lounge ("Nice Lounge", "NICE LOUNGE", "Nice" o "we/us/our"). This website belongs to Nice Lounge, S.L.U., known by its trade name Nice Lounge. Nice Lounge is solely responsible for the NICE LOUNGE database. The user authorises Nice Lounge to process the personal information collected in the NICE LOUNGE Database in accordance with the provisions of the Spanish Personal Data Protection Act (Law 15/1999, of 13 December 1999).

• Nice Lounge does not obtain any personal information from its users, except that which has been specifically and intentionally provided to Nice Lounge by the user.
• Nice Lounge is committed to ensuring the privacy of your personal data.
• Nice Lounge does not sell or lease your personal data to any other organisation outside Nice Lounge, unless you specifically and expressly give us permission to do so.
• Nice Lounge always offers you the option to unsubscribe from our online newsletter mailing list.
• If you are under the age of 18, we suggest that you ask your parents or guardians before signing the Nice Lounge Privacy Policy.

Data Privacy

1. What kind of data does Nice Lounge collects?

a) Personal data

Such as name, surname, address, company, telephone number, email address.

We collect this information only in relation to specific services such as registration, VIP lounge access booking, satisfaction surveys, subscription to the online newsletter, etc. Nice Lounge will not store such information if you tell us to do so. Credit card related data is deleted immediately after payment has been made.

b) Non-personal data

Nice Lounge collects data such as number of bookings, lounges chosen by users, departure flights, type of user. This information does not give us any information about who you are, it simply allows us to monitor our services and improve our programme.

2. Where is this information stored?

The personal data you enter in our system is only stored in the NICE LOUNGE database. Nice Lounge does not sell or give your personal data to any other organisation outside Nice Lounge, unless you specifically and expressly give us permission to do so.

3. Personal data is held by persons under the age of 18

If you are under the age of 18, please ensure that you obtain permission from your parents or legal guardians before submitting any personal information (your name, address, email address, etc.) to us. We believe it is important for parents to be aware of their children's use of the Internet and the activities in which their children participate.

4. Right of access to your personal data

You may at any time ask us for a copy of the personal information we hold about you or make a request to correct or delete such information. Nice Lounge informs its users that it may change its privacy policy from time to time by updating this website.

Please check this website periodically for any changes or modifications. Your continued use of this website and reference to any changes will indicate your acceptance of those changes. If you have any questions about our privacy policy, please contact us (info@nicelounge.com / 93 117 60 40).